Appointment Cancellation, No-Show, and Late Arrival Policy
At A Small Animal Hospital, we value your time and strive to provide timely care for every patient. When appointments are missed or canceled without sufficient notice, it prevents other pets from receiving care. To help us serve all of our clients fairly, we ask that you follow the guidelines below.
Appointment Changes
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance whenever possible.
Late Cancellations
Appointments canceled with less than 24 hours’ notice will require a $30 deposit before another appointment can be scheduled. The deposit will be applied toward your next visit.
Missed Appointments (No-Shows)
A no-show is an appointment that is missed without notifying our office.
First No-Show
- You will receive a telephone reminder regarding our appointment policy.
- A $30 no-show fee will be charged.
- A $30 deposit will be required to schedule your next appointment.
Second No-Show
- You will receive written notification by email.
- A $60 no-show fee will be charged.
- A $60 deposit will be required before another appointment can be scheduled.
Third No-Show
Continued failure to keep scheduled appointments may result in the termination of the veterinarian-client-patient relationship (VCPR). If this occurs, A Small Animal Hospital may decline to schedule future appointments or provide non-emergency veterinary services.
Any written notices will be sent to the email address we have on file.
Late Arrivals
To provide quality care and remain on schedule for all patients, clients arriving more than 20 minutes after their scheduled appointment time may be asked to reschedule. In these situations, the late cancellation policy may apply.
How to Cancel or Reschedule
Please contact us as soon as possible if you need to change your appointment.
Phone or Text: 253-874-3246
Email: asmallanimalhospital@yahoo.com
Exceptions
We recognize that unexpected emergencies and unavoidable situations do occur. At the discretion of the veterinarian or hospital management, exceptions to this policy may be made on a case-by-case basis.
By scheduling an appointment with A Small Animal Hospital, you acknowledge that you have read and agree to this Appointment Cancellation, No-Show, and Late Arrival Policy.
We appreciate your understanding and thank you for helping us provide timely, compassionate care to all of our patients.